7jili Privacy Policy – How We Handle Your Personal Data

When you register an account on 7jili, we collect the personal information you provide directly, including your full name, date of birth, email address, mobile number, and your preferred payment method details such as your GCash or Maya account reference. This information is required to verify your identity, process deposits and withdrawals in Philippine pesos, and ensure that your account meets the minimum age requirement of twenty-one years as mandated for online gaming in the Philippines. We may also collect a government-issued identification document during the account verification process, which is used solely to confirm your identity and is handled with strict confidentiality. When you use the platform, we automatically collect certain technical data including your device type, browser version, operating system, IP address, and session activity logs — this data helps us maintain platform security and improve the overall experience for players in the Philippines. We do not collect sensitive personal information such as your precise physical location, biometric data, or financial account credentials beyond what is necessary to process your transactions.

All personal data collected by 7jili is stored on secured servers and is subject to access controls that limit who within the organisation can view or process your information. We retain your personal data only for as long as your account remains active or as required by applicable Philippine law and regulatory obligations. If you have questions about the specific data we hold on your account, you may contact our support team using the details provided on the FAQ page.

7jili uses the personal information we collect to operate and maintain your account, process financial transactions in PHP, verify your identity in compliance with applicable regulations, and provide customer support when you need assistance. We also use aggregated, anonymised data to analyse platform performance, understand how Filipino players interact with our sports betting and entertainment features, and make improvements to the mobile experience. Your personal data is never sold to third parties for marketing or advertising purposes, and we do not share your information with external advertisers. We may share your data with trusted third-party service providers — such as payment processors like GCash and Maya — strictly to the extent necessary to complete the services they provide on our behalf, and all such providers are contractually required to handle your data in accordance with applicable data protection standards. In certain circumstances, we may be required to disclose your personal information to regulatory authorities or law enforcement agencies in the Philippines if we receive a lawful request or are under a legal obligation to do so.

We do not transfer your personal data outside the Philippines except where necessary to operate the platform's technical infrastructure, and any such transfer is subject to appropriate safeguards. Our internal access controls ensure that only authorised personnel with a legitimate operational need can access your personal account data. For a full overview of your data rights and how to exercise them, please visit our Responsible Gaming page or reach out through the FAQ.

As a registered player on 7jili, you have the right to request access to the personal data we hold about you, to ask us to correct any inaccurate information, and to request the deletion of your account and associated data subject to any legal retention obligations that may apply. You may also request that we restrict the processing of your data in certain circumstances, or object to processing that is based on our legitimate interests. If you wish to exercise any of these rights, you can contact the 7jili support team and we will respond to your request within a reasonable timeframe in accordance with applicable Philippine data protection law. We will never penalise you for exercising your data rights, and your ability to use the platform will not be affected by making a legitimate data request. Please note that some requests — such as deletion of transaction records — may be subject to legal retention requirements that prevent us from fulfilling them in full, and we will explain any such limitations clearly when responding to your request.

If you believe that your personal data has been handled in a manner that does not comply with this Privacy Policy or applicable law, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We take all privacy concerns seriously and will investigate any complaint promptly and transparently. For common questions about data privacy on the platform, the FAQ page is a good starting point before contacting support directly.